While we have tried to keep supporters as informed as possible with regular updates and video walkthroughs as season cards and access technology has been installed, understandably this has promoted a number of enquiries.

We, with the help of our access control provider TeamCard, have put these FAQs together to answer your queries…

Why the change:

There are several reasons for us to move to Cards, but mainly:

What are QR codes?

What are Season Cards and what do they do?

Who are TeamCard?

What happens if I lose my Season Card?

What happens if I forget my Season Card on a matchday?

What happens if I change to become a Diamond Season Card holder?

What's the charge for a replacement?

What if it's worn after heavy use?

What happens if I am denied entry on matchday?

What if I change seats for non EFL games?

Can I do… How do I…?

Can I purchase items with my card? And is there a loyalty scheme?

Can non EFL games be loaded on the card and allow me entry?

Can I use the cards at away games?

Will I be required to carry ID?

Can my junior card be used for an adult?

How do I print at home?

Can I use Apple / Google wallets?

Can I use the Luton Town App?