FAQs

LTFC Club Account FAQs

Here you can find answer to any questions you have on creating or managing your LTFC Club Account.

The LTFC Club Account is a new account for registering with Luton Town FC. It replaces the existing, separate accounts for different club systems such as retail, streaming, and ticketing. It is designed to be a single, standard way for the Club’s supporters to access online services on https://www.lutontown.co.uk/, https://shop.lutontown.co.uk/ and https://www.eticketing.co.uk/lutontown/.

Supporters will be able to complete and update their profile in their LTFC Club Account with personal details and preferences on receiving marketing information from the Club.

Everyone, including supporters with a previous account for ticketing, iFollow or the online shop will need to re-register; and you’ll need to create an account before you can continue using the Club’s streaming, retail systems or buy a ticket or membership.

Everyone, including supporters already with existing ticketing or iFollow profiles. Supporters will need to create their LTFC Club Account in order to purchase anything from our online shop or ticket office and to be able to watch live matches.

You should use the email address that is associated with your primary ticketing account/client reference. If you have more than one ticketing account/client reference you need to use the account with your current Season Ticket or Membership, or your account with the most ticketing history. If you knowingly have more than one account, please contact the Ticket Office ([email protected]) to merge them, this will be critical for purchasing tickets in the future.

You can search within your email inbox for any email from [email protected]; within that email you'll finds your client reference.

Via any of the following:

  • https://www.lutontown.co.uk/en

Click Register in the top right and complete all the fields on the Create LTFC Club Account page, then on page two select your marketing preferences.

  • https://www.eticketing.co.uk/lutontown/

Once here click create an LTFC Club Account here then follow the above steps.

For supporters with existing ticketing accounts, you can create an account by entering the email address you already have registered with us and password of your choice here. Please ensure the email address is the same that we currently hold for you at the Ticket Office otherwise you won’t be able to link your existing accounts; and you’ll be unable to access any ticketing or membership benefits.

If you do not already have an existing Ticketmaster account with us then please register for a new account.

You'll be re-directed to eTicketing to link your LTFC Club Account to your Client Reference - matching on email address.

  • https://shop.lutontown.co.uk/

Once here click create an LTFC Club Account here then follow the above steps.

If you’re struggling with creating your account, please contact us on [email protected]. Please include as much detail as possible so we can best assist you:

  • What Device are you accessing from, e.g. Laptop (Mac / Windows or Chromebook) Mobile (Android or Apple)

  • What browser are you using, e.g. Google Chrome / Edge / Safari

  • Please include a screenshot or image of the error you are seeing.

  • Any other detail that may help us in resolving the issue

LTFC+ Streaming

  • Sky Sports+ is a new platform that will have the capability to show up to 100 live events via concurrent streams and will give customers access to over 50 per cent more live sport this year.

  • The EFL is front and centre to the brand-new Sky Sports+

  • For instant, contract-free access to all Sky Sports channels, non-Sky subscribers can purchase a NOW Sports Day or Month Membership.

  • From August, this will also include every single live Sky Sports+ stream and on demand catch-up content.

  • Customers with a full Sky Sports subscription do not pay extra to access Sky Sports+

  • Once live, Sky Sports+ will simply drop into the existing Sky experience, across Sky Glass, Sky Stream, Sky Q, and NOW.

  • The revamped Sky Sports app will also become the ultimate home of sports streaming on mobile devices with Sky Sports+ streams accessible directly from the app.

Luton Town league matches available to be streamed worldwide on LTFC+:

Saturday 1 March - Portsmouth (H)

Saturday 8 March - Burnley (A)

Tuesday 11 March - Cardiff City (A)

Saturday 15 March - Middlesbrough (H)

Saturday 29 March - Hull City (A)

Saturday 5 April - Leeds United (H)

Tuesday 8 April - Stoke City (A)

Saturday 12 April - Blackburn Rovers (H)

Friday 18 April - Derby County (A)

Monday 21 April - Bristol City (H)

Saturday 26 April - Coventry City (H)

Saturday 3 May - West Bromwich Albion (A)

Please note that the matches listed below that have been selected for live coverage by Sky Sports on their main channels, or for live international broadcast, will also be available for streaming on LTFC+ in countries where the EFL does not have a broadcast deal, or the local broadcaster has elected not to show the match:

  • Currently no Luton Town matches have been selected for live TV coverage*

*For the second half of the season, TV selections are announced on a weekly basis, with one-month's notice.

The EFL's Unsold Territories

• Albania • American Samoa • Andorra • Austria • Belarus • Belgium • Brunei • Cambodia • Cape Verde • Christmas Islands • Cocos Islands • Cook Islands • Cyprus • East Timor • Estonia • Faroe Islands • Fiji • Gambia • Germany • Gibraltar • Guam • Italy • Kiribati Islands • Laos • Latvia • Liechtenstein • Lithuania • Luxembourg • Macau • Malta • Marshall Islands • Micronesia • Mongolia • Myanmar • Nauru • New Caledonia • Niue • Norfolk Islands • North Korea • North Mariana Islands • Palau • Papa New Guinea • Pitcairn Islands • Poland • Republic of South Sudan • Samoa • Socotra • Soloman Islands • South Tyrol • Spain • Switzerland • Tahiti • Taiwan • Tokelau • Tonga • Tuvala • Vanuata • Vietnam • Wallis & Futuna • Western Samoa

There could be two main causes to this, one is that your connection is not strong enough to stream the game; try moving closing to your router or joining a WIFI network.

Alternatively, it could mean that you're in a territory that is ineligible to view the match. You can still listen to the game with an Audio Pass. If you have a video pass but are unable to watch, please contact [email protected].

Once you're presented with the player, after you click the play icon you must unmute the stream: