FAQs

LTFC Club Account FAQs

Here you can find answer to any questions you have on creating or managing your LTFC Club Account.

The LTFC Club Account is a new account for registering with Luton Town FC. It replaces the existing, separate accounts for different club systems such as retail, streaming, and in the future ticketing. It is designed to be a single, standard way for the Club’s supporters to access online services on https://www.lutontown.co.uk/ and https://shop.lutontown.co.uk/, with https://www.eticketing.co.uk/lutontown/ coming soon.

Supporters will be able to complete and update their profile in their LTFC Club Account with personal details and preferences on receiving marketing information from the Club.

Everyone, including supporters with a previous account for ticketing, iFollow or the online shop will need to re-register; and you’ll need to create an account before you can continue using the Club’s streaming and retail systems.

Everyone, including supporters already with existing ticketing or iFollow profiles. Supporters will need to create their LTFC Club Account in order to purchase anything from our online shop and also to be able to watch live matches.

We are working on adding the club’s eTicketing site https://www.eticketing.co.uk/lutontown/, to single sign on soon.

You should use the email address that is associated with your primary ticketing account/client reference. If you have more than one ticketing account/client reference you need to use the account with your current Season Ticket or Membership, or your account with the most ticketing history. If you knowingly have more than one account, please contact the Ticket Office ([email protected]) to merge them, this will be critical for purchasing tickets in the future.

You'll need to log into Ticketmaster (https://www.eticketing.co.uk/lutontown/) to find the email address that is present on your Client Reference. Once there to access the Account page, click the Account icon in the top right of the page, then visit View Account Menu > Account Management > Account Details. You can also edit your email address to your current or correct email address.

Follow any of the above, select the option to ‘Create an account’:

For supporters with existing ticketing accounts, you can create an account by entering the email address you already have registered with us and password of your choice here. Please ensure the email address is the same that we currently hold for you at the Ticket Office otherwise you won’t be able to link your existing accounts; and you’ll be unable to access any ticketing or membership benefits.

If you do not already have an existing Ticketmaster account with us then please register for a new account.

Complete the form, please be aware that the date format is YYYY-MM-DD:

Once create you’ll be logged in and will then be re-directed to the page you were on when you selected to login / create your account.

If you’re struggling with creating your account, please contact us on [email protected]. Please include as much detail as possible so we can best assist you:

  • What Device are you accessing from, e.g. Laptop (Mac / Windows or Chromebook) Mobile (Android or Apple)

  • What browser are you using, e.g. Google Chrome / Edge / Safari

  • Please include a screenshot or image of the error you are seeing.

  • Any other detail that may help us in resolving the issue

LTFC+ Streaming

  • Sky Sports+ is a new platform that will have the capability to show up to 100 live events via concurrent streams and will give customers access to over 50 per cent more live sport this year.

  • The EFL is front and centre to the brand-new Sky Sports+

  • For instant, contract-free access to all Sky Sports channels, non-Sky subscribers can purchase a NOW Sports Day or Month Membership.

  • From August, this will also include every single live Sky Sports+ stream and on demand catch-up content.

  • Customers with a full Sky Sports subscription do not pay extra to access Sky Sports+

  • Once live, Sky Sports+ will simply drop into the existing Sky experience, across Sky Glass, Sky Stream, Sky Q, and NOW.

  • The revamped Sky Sports app will also become the ultimate home of sports streaming on mobile devices with Sky Sports+ streams accessible directly from the app.

Luton Town league matches available to be streamed worldwide on LTFC+ up to January 6th, 2025:

Sat 17th August – Portsmouth (A) also on Sky Sports+

Sat 24th August – Preston NE (A)

Tue 1st October – Oxford United (H) also on Sky Sports+

Sat 5th October – Sheffield Utd (A)

Sat 19th October – Watford (H)

Wed 23rd October – Sunderland (A) also on Sky Sports+

Wed 6th November – Cardiff City (H) also on Sky Sports+

Sat 9th November – Middlesbrough (A) also on Sky Sports+

Sat 23rd November – Hull City (H)

Wed 27th November – Leeds Utd (A) also on Sky Sports+

Sat 7th December – Swansea City (H)

Tue 10th December – Stoke City (H) also on Sky Sports+

Sat 14th December – Blackburn Rovers (A)

Thu 26th December – Bristol City (A)

Sun 29th December – Swansea City (A)

Mon 1st January – Norwich City (H)

Please note that the matches listed below that have been selected for live coverage by Sky Sports on their man channels, or for live international broadcast, will also be available for streaming on LTFC+ in countries where the EFL does not have a broadcast deal, or the local broadcaster has elected not to show the match:

Mon 12th August – Burnley (H) – Live on Sky Sports Football

Fri 30th August – QPR (H) – Live on Sky Sports Football

Sat 14th September – Millwall (A) – Live on Sky Sports Football

Sat 21st September – Sheffield Wed (H) – Live International Broadcast

Fri 27th September – Plymouth Argyle (A) – Live on Sky Sports Football

Sat 26th October – Coventry City (A) – Live on Sky Sports Football

Fri 1st November – West Brom (H) – Live on Sky Sports Football

Sat 30th November – Norwich City (A) – Live International Broadcast

Fri 20th December – Derby County (H) – Live on Sky Sports Football

Mon 6th January – QPR (A) – Live on Sky Sports Football

Further TV selections from January 6th will be announced as the season progresses.

The EFL's Unsold Territories

• Albania • American Samoa • Andorra • Belarus • Belgium • Brunei • Cambodia • Cape Verde • China • Christmas Islands • Cocos Islands • Cook Islands • Cyprus • DACH • East Timor • Estonia • Faroe Islands • Fiji • Gambia • Gibraltar • Greece • Guam • Indonesia • Italy • Kiribati Islands • Laos • Latvia • Liechtenstein • Lithuania • Luxembourg • Macau • Malaysia • Malta • Marshall Islands • Micronesia • Mongolia • Myanmar • Nauru • New Caledonia • Niue • Norfolk Islands • North Korea • North Mariana Islands • Palau • Papa New Guinea • Pitcairn Islands • Poland • Republic of South Sudan • Samoa • Singapore • Socotra • Soloman Islands • South Tyrol • Spain • Tahiti • Taiwan • Thailand • Tokelau • Tonga • Turkey • Tuvala • Vanuata • Vietnam • Wallis & Futuna • Western Samoa

There could be two main causes to this, one is that your connection is not strong enough to stream the game; try moving closing to your router or joining a WIFI network.

Alternatively, it could mean that you're in a territory that is ineligible to view the match. You can still listen to the game with an Audio Pass. If you have a video pass but are unable to watch, please contact [email protected].

Once you're presented with the player, after you click the play icon you must unmute the stream: