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Club News

Season ticket holders: Stoke iFollow codes coming soon

When codes arrive - please redeem as early as possible

12 October 2020

We would like to notify season ticket holders that their iFollow codes for our match against Stoke City will be sent by email within the next 24 hours.

All season ticket holders should by now have updated their contact details to ensure that we are able to send iFollow codes to a current email address. 

Please check your email - codes will arrive from ticketoffice@lutontown.co.uk

If you have not already, we would encourage all supporters to add ticketoffice@lutontown.co.uk to their address books and safe senders lists to prevent emails going into spam folders.

Commercial customers including box-holders, lounge and hospitality guests will receive their codes directly by email from Chris Bell, our commercial manager. 

Once you have received your code, we would strongly encourage you to redeem your code as soon as possible. Instructions for how to redeem your code are included in the email.

When redeeming codes, please make sure you have entered your code, and applied it before completing the transactions. Several supporters have been charged, when completing the form without applying the code. Follow the steps below in order:

Redeem-Instructions-Stoke.jpg

If you have not received an email containing your code by 12:30pm on Tuesday 13th October :

  1. Check your spam or email junk folders. 
  2. If your email has gone into the spam/junk folders, please add the email address above to the safe sender list and your address book, which should prevent this happening when we send the next batch of codes. If you have a @gmail.com and the email goes into your spam folder, please take a moment to selections as 'Report not spam' or 'report not phishing' - as this should help emails arrive in the future.
  3. If you are sure that you have not received your code - please click here to email the Luton Town town ticket office - who will be able to assist you.  

Thank you for your support and patience.


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