FAQs

LTFC Club Account FAQs

Here you can find answer to any questions you have on creating or managing your LTFC Club Account.

The LTFC Club Account is a new account for registering with Luton Town FC. It replaces the existing, separate accounts for different club systems such as retail, streaming, and ticketing. It is designed to be a single, standard way for the Club’s supporters to access online services on https://www.lutontown.co.uk/, https://shop.lutontown.co.uk/ and https://www.eticketing.co.uk/lutontown/.

Supporters will be able to complete and update their profile in their LTFC Club Account with personal details and preferences on receiving marketing information from the Club.

Everyone, including supporters with a previous account for ticketing, iFollow or the online shop will need to re-register; and you’ll need to create an account before you can continue using the Club’s streaming, retail systems or buy a ticket or membership.

Everyone, including supporters already with existing ticketing or iFollow profiles. Supporters will need to create their LTFC Club Account in order to purchase anything from our online shop or ticket office and to be able to watch live matches.

You should use the email address that is associated with your primary ticketing account/client reference. If you have more than one ticketing account/client reference you need to use the account with your current Season Ticket or Membership, or your account with the most ticketing history. If you knowingly have more than one account, please contact the Ticket Office ([email protected]) to merge them, this will be critical for purchasing tickets in the future.

You can search within your email inbox for any email from [email protected]; within that email you'll finds your client reference.

Via any of the following:

  • https://www.lutontown.co.uk/en

Click Register in the top right and complete all the fields on the Create LTFC Club Account page, then on page two select your marketing preferences.

  • https://www.eticketing.co.uk/lutontown/

Once here click create an LTFC Club Account here then follow the above steps.

For supporters with existing ticketing accounts, you can create an account by entering the email address you already have registered with us and password of your choice here. Please ensure the email address is the same that we currently hold for you at the Ticket Office otherwise you won’t be able to link your existing accounts; and you’ll be unable to access any ticketing or membership benefits.

If you do not already have an existing Ticketmaster account with us then please register for a new account.

You'll be re-directed to eTicketing to link your LTFC Club Account to your Client Reference - matching on email address.

  • https://shop.lutontown.co.uk/

Once here click create an LTFC Club Account here then follow the above steps.

You can try to clear the cookies and the cache from your browser. Your browser can store certain information from a website to make it load quicker on the next visit. Sometimes, if the website has changed since it was stored, it can cause errors. Please can you follow the below instructions to clear the cache and cookies from your browser:

Then try the action you were trying perform again.

If you’re struggling with creating your account, please contact us on [email protected]. Please include as much detail as possible so we can best assist you:

  • What Device are you accessing from, e.g. Laptop (Mac / Windows or Chromebook) Mobile (Android or Apple)

  • What browser are you using, e.g. Google Chrome / Edge / Safari

  • Please include a screenshot or image of the error you are seeing.

  • Any other detail that may help us in resolving the issue

2025/26 Memberships

Yes, all existing members will have their previous seasons counted towards their tenure.

The Global Hatter membership is only visible to supporters who are logged into their LTFC Club Account and do not have one of the following set as the country in that account: United Kingdom, Ireland, Jersey, Guernsey, the Isle of Man or Russia.

To check you're logged into your LTFC Club Account on the ticketing website, check the icon in the top right:

LTFC Club Account: Logged in to ticketing

LTFC Club Account: Logged out of ticketing

You can watch all 46 league and 3 Vertu Motors Trophy games with a Global Hatter membership. This is available to all supporters outside UK, Ireland, Guernsey, Jersey, Isle of Man and Russia; and is regardless of any matches selected for domestic or international broadcast.

It may be take up to a week for your discount to be applied:

In store When welcome packs arrive they will contain a new membership card to use as proof for discount in the club shop. If you do not claim a membership pack, you can use your email receipt of purchase to claim your discount.

Online Your discount is tied to the email address you used to purchase your membership, as long as you login with that you'll automatically receive your discount.

You will need to purchase at least 1 full working day prior to the fixture to guarantee access to watch it via LTFC+.

You will receive an email from [email protected]; within that you'll find the link to claim your memberships pack.

After purchasing your membership, you should receive an email within 7 days. If you haven't received you email please check your junk or spam. If the email still isn't there, please contact [email protected].

Step 1. You receive your email asking you to create an account on the membership portal. If you don't receive your email, please check your junk or spam within your inbox. If it is still not there please contact ​[email protected]. Click the link in your email and set up a password.

Step 2. Once you've created your password you can log in to the membership portal homepage where you'll see other membership options and a reminder of your benefits.

Step 3. Click GET STARTED or SELECT YOUR PACK on the homepage to view your membership pack options.

Step 4. Here you can see your membership pack choices, click REDEEM to discover more information on the packs.

Step 5. Within this page, where applicable, you can choose to add a personalisation, or continue without.

Step 6. Confirm your pack choice by clicking REDEEM, your selected pack will now be highlighted and you can proceed by clicking VIEW CART.

Step 7. In the cart you can review your items before clicking CHECKOUT.

Step 8. Complete your delivery information and accept the Terms and Conditions in the cart, then review your items then click CHECKOUT.

Step 9. You won't be asked to pay any booking, sorting or delivery fees and you can expect your pack to be delivered within 10 days.

The images above are just examples and do not necessarily reflect your membership or the packs available to you.

A membership card is only available with a membership pack. You can use your Ticketmaster confirmation email to get your discount in the Stadium and Club Shop.

LTFC+ Streaming

  • Sky Sports+ is a new platform that will have the capability to show up to 100 live events via concurrent streams and will give customers access to over 50 per cent more live sport this year.

  • The EFL is front and centre to the brand-new Sky Sports+

  • For instant, contract-free access to all Sky Sports channels, non-Sky subscribers can purchase a NOW Sports Day or Month Membership.

  • From August, this will also include every single live Sky Sports+ stream and on demand catch-up content.

  • Customers with a full Sky Sports subscription do not pay extra to access Sky Sports+

  • Once live, Sky Sports+ will simply drop into the existing Sky experience, across Sky Glass, Sky Stream, Sky Q, and NOW.

  • The revamped Sky Sports app will also become the ultimate home of sports streaming on mobile devices with Sky Sports+ streams accessible directly from the app.

All 46 of the Hatters' League One fixtures are available to overseas-based supporters for live stream during the 2025-26 season, regardless of whether it has been selected for coverage by Sky Sports or international broadcast.

The early rounds of the Vertu Trophy are also available, with the exception of semi-final and final.

Carabao Cup and FA Cup ties are not available for live video stream.

None of the Hatters' matches are available for live video stream domestically on LTFC+.

There could be two main causes to this, one is that your connection is not strong enough to stream the game; try moving closing to your router or joining a WIFI network.

Alternatively, it could mean that you're in a territory that is ineligible to view the match. You can still listen to the game with an Audio Pass. If you have a video pass but are unable to watch, please contact [email protected].

Once you're presented with the player, after you click the play icon you must unmute the stream:

The LTFC+ £5 monthly pass is a rolling subscription and will continue until you request a cancellation.

Please contact [email protected] to cancel your package. Once we cancel your package you'll be entitled to watch LTFC+ content until your renewal date, aqt which point your pass will not automatically renew.

My Data

If you wish to submit a subject access request, please complete this form.

If you wish for your data to be deleted, please complete this form.

Fixture Calendar

Start by navigating the Fixture page on the website, then on the right you'll see the ADD TO CALENDAR button.

For Google, check you're logged into the Gmail account you wish to add the calendar to and Google button in the pop up.

Once clicked it'll automatically add the fixtures and events to your Google Calendar.

For Google, check you're logged into the Gmail account you wish to add the calendar to and Google button in the pop up.

That'll open the Apple calendar for you to confirm SUBSCRIBE and then ADD:

Once you click the OUTLOOK option:

Outlook will open and you can choose a new name, colour and icon for the calendar, when you're happy click IMPORT:

If you're using another calendar provider please select one of the last two options: