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Ticket News

TICKET OFFICE | PURCHASED TICKET UPDATE

An update from the Ticket Office...

24 March 2020

With season tickets going on sale at the weekend and many questions being directed their way, Ticket Office manager Mike Hooker and his staff have been working around the clock in recent days.

One of the common queries, understandably, has revolved around the matches for which tickets have already been sold that would have taken place in between the time the EFL season was suspended on Friday 13th April, and the current scheduled date for a return to action of 30th April at the earliest.

Those fixtures are:

PRESTON NORTH END (H) – Saturday 14th March

Swansea City (A) – Wednesday 18th March

Leeds United (A) – Saturday 21st March

READING (H) – Saturday 4th April

BARNSLEY (H) – Friday 10th April

Mike says: “At this stage the scheduled games have been postponed, not cancelled, and it is planned that they will be rearranged for a different date. This includes the two away matches, which are technically another club’s event.

“The current position is that as the matches have been postponed before kick-off, you are entitled to admission to the match on the new date with a valid ticket, so please keep it in a safe place.

“When that new date is announced, details of how a refund can be claimed will be communicated on the official website and if you are unable to attend, please contact the Ticket Office between that point and up to 24 hours before kick-off.

“If the match does not get played at all, a full refund will be paid upon cancellation.”

Once again, we offer our thanks for your support and understanding at this time and we would ask, where possible, that ticket holders can refrain from requesting refunds until that point to prevent a negative impact on the club’s current cashflow.


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