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Club News


20 July 2017

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On Tuesday the Luton Town Football Club shop scooped two awards in The Mall's Retailer Awards 2017.

The four main awards were voted for by the public, with the Hatters victorious in the Best Customer Service 2017 and Best Retailer 2017 categories.

Head of Retail, Siobhan Kos-Hodge said: "I am thrilled to receive both of these awards on behalf of both my retail team and the club.

"We have all worked hard over the past 12 months to improve our retail function within the club and would like to thank the fans for their vote."

A huge congratulations to Siobhan and the retail team!

The winners in each category were as follows:

Best Customer Service 2017: Luton Town Football Club shop
Best Retailer 2017: Luton Town Football Club shop
Best Food and Beverage 2017: Greggs
Best Service Provider 2017: Boots (for their pharmacy and optician services)
Retail Service Champion of the Year 2017: Nathan Quinlan from Topshop (the individual winner selected by the mystery shop programme)

(Pictured: Head of Retail Siobhan Kos-Hodge with the Retail Awards her team won)

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