Season Cards, mobile tickets and smart turnstiles - Frequently Asked Questions

Recently we announced that Kenilworth Road would be moving to a cashless and paperless venue, with a new access system being introduced for entry to the stadium – starting with the visit of Portsmouth on Saturday 24th July.


While we have tried to keep supporters as informed as possible with regular updates and video walkthroughs as season cards and access technology has been installed, understandably this has promoted a number of enquiries.

We, with the help of our access control provider TeamCard, have put these FAQs together to answer your queries…

Why the change:

There are several reasons for us to move to Cards, but mainly:

What are QR codes?

What are Season Cards and what do they do?

Who are TeamCard?

What happens if I lose my Season Card?

What happens if I forget my Season Card on a matchday?

What happens if I change to become a Diamond Season Card holder?

What's the charge for a replacement?

What if it's worn after heavy use?

What happens if I am denied entry on matchday?

What if I change seats for non EFL games?

Can I do… How do I…?

Can I purchase items with my card? And is there a loyalty scheme?

Can non EFL games be loaded on the card and allow me entry?

Can I use the cards at away games?

Will I be required to carry ID?

Can my junior card be used for an adult?

How do I print at home?

Can I use Apple / Google wallets?

Can I use the Luton Town App?

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